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Shipping Information

 

"Free Shipping"
General Shipping Information
I need my order quickly. What shipping option should I choose?
I placed my order today, when will it ship?
I'm in Canada. Why am I not seeing Free shipping during checkout?
International & Canadian Customers
Why did I get two tracking numbers for my order?

 

 

"Free Shipping"

Please keep in mind that it may take 1 to 5 BUSINESS days for our warehouse to ship out your order.

All USA orders over $150 and Canadian orders over $300 USD will be provided with a free shipping option. If you see an option at checkout that says "FREESHIPPING", your package will ship via any method DSG chooses.  Please allow for transit of 3-7 business days for the free shipping option.

Free shipping is calculated after discounts and coupons, but before shipping and taxes. It only includes shippable items - it does not include digital items. 

Oversized items (DSG Roller Bag) have their own oversized package fees listed on the product page. These oversized package fees are applied regardless if the order qualifies for free shipping or not.

Do you need it before a certain date, or are these options too slow? Please read this - I need my order quickly. What shipping option should I choose?

 

General Shipping Information

DSG ships internationally and has a warehouse located in Madison, WI.

All in-stock items ship within 1-5 business days from purchase date. You can expect longer ship times over the holidays.

All shipping costs are calculated in the shopping cart, and you have the option to choose Ground, Two-Day, or Overnight shipping. If you have special shipping requests, please contact us at 608-665-0303.

We ship via UPS, FedEx, USPS and Spee-Dee Delivery. 

Express shipments (including two-day and overnight options) are collected at 11 a.m. Central Time Zone. If an Express order is received after this time, it will be shipped the following business day. If it is close to the deadline, please call to see if our pick up has occurred for the day yet.

Express shipments (including two-day and overnight options) are only delivered Monday through Friday - they are NOT delivered on weekends.

 

Route Package Protection

Route Package Protection covers lost, stolen, and damaged items. Review the policies here to understand what lost, stolen, and damaged items Route will cover. 

For comprehensive shipping protection, keep the Route protection option in place. If you do not wish to purchase Route protection, simply uncheck the Route box to remove from your cart.

Once Route Package Protection is purchased, the insurance does NOT qualify for a refund. 

 

I need my order quickly. What shipping option should I choose?

Please keep in mind that it may take 1 to 5 BUSINESS days for our warehouse to ship out your order.

Orders ship from our warehouse in Madison, Wisconsin. If you need your order in a week or less, we highly recommend seeing how quickly USPS First Class or Priority Mail can be shipped to your area. If those aren't quick enough, we recommend FedEx two-day or FedEx Standard Overnight shipping. Please note that our two-day and Overnight shipping options will not deliver on a weekend - they only deliver on normal business days. While we make every effort to get your order to you as quickly as possible, other shipping options may not get delivered to you in time. If you have special shipping requests, please contact us at 608-665-0303 during normal business hours (Monday through Friday - 8 a.m. to 4:30 p.m. Central).

 

I placed my order today, when will it ship?

We strive to ship out all orders placed before 1 p.m. Central, the following business day.

We typically do not ship any packages on weekends, so orders placed Friday after 1 p.m. may not ship until late Monday afternoon.

With all shipping options, please factor in any holidays, weather issues, and with USPS, days that the post office is normally closed.

While we strive to ship everything out in a timely manner, there may be times where we are too busy to ship out orders the following business day, such as around Black Friday and Cyber Monday.

 

I'm in Canada. Why am I not seeing Free shipping during checkout?

Free shipping applies for product totals over $300 (USD) in Canada. 

Free shipping is calculated after discounts and coupons, but before shipping and taxes. It only includes shippable items - it does not include digital items. 

Oversized items have their own oversized package fees listed on the product page. These oversized package fees are applied regardless if the order qualifies for free shipping or not.

Click here to see if you are viewing the site in US currency or estimated CA currency

 

International & Canadian Customers

DSG ships from the USA to our international customers.

International Customers are responsible for any duties charged on your shipment. The value on the shipment is for the actual value of the order.

USPS First Class International Shipping is not a traceable service. There are no tracking numbers available for USPS First Class International.

USPS First Class International can take up to 5 weeks for delivery. This shipping method is especially slow during the holiday season.

In order to track a package, please choose either USPS Priority or Express International shipping methods.

Please call for other shipping options at 1-608-665-0303 or email sales@dsgouterwear.com for a shipping quote.

 

Why did I get two tracking numbers for my order?

Occasionally DSG ships items from different locations or in two different shipments.  When this happens, you may be sent two separate tracking numbers.

 

 

 

Holiday Shipping Deadlines

 

To ensure delivery before Christmas:

 

  • Standard Shipping: Orders must be placed before 11:00 am CST on MONDAY, DECEMBER 11TH
  • Two-Day Expedited Shipping: Orders must be placed before 11:00 am CST on WEDNESDAY, DECEMBER 20TH
  • Overnight Expedited Shipping: Orders must be placed before 11:00 am CST on THURSDAY, DECEMBER 21ST

 

*PLEASE NOTE: Once a package ships from our warehouse, the whereabouts are dependent on the carrier. If you are experiencing delays with your package, please contact the carrier (USPS, FedEx, UPS, Speedee, etc.) directly.

 

To request shipment updates, track your package, or make changes to your delivery location, please visit the carrier's website directly.

 

www.ups.com 

 

www.fedex.com

 

www.usps.com

 

www.speedee.com