Shipping Information

"Free Shipping" & "SPEEDEE" Shipping Options
General Shipping Information
I need my order quickly. What shipping option should I choose?
I placed my order today, when will it ship?
I'm in Canada. Why am I not seeing Free shipping during checkout?
International & Canadian Customers
Why did I get two tracking numbers for my order?

 

"Free Shipping" & "SPEEDEE" Shipping Options

Please keep in mind that it may take 1 to 5 BUSINESS days for our warehouse to ship out your order.

All USA orders over $99 and all Canadian orders over $199(USD) will provided with a free shipping option. If you see an option at checkout that says "FREESHIPPING", your package will ship via any method DSG chooses, but most commonly will be shipped FedEx Smartpost. For detailed information on FedEx Smartpost, please visit www.FedEx.comPlease allow for transit of 3-7 business days for the free shipping option.

If you are given a free shipping option at checkout that says "SPEEDEE", this means that you live in a delivery area for our regional parcel delivery partner, Spee-Dee Delivery. The Spee-Dee Delivery shipping method is typically delivered within 1-2 business days. For more information on Spee-Dee Delivery, please visit www.speedeedelivery.com

Do you need it before a certain date, or are these options too slow? Please read this - I need my order quickly. What shipping option should I choose?

 

General Shipping Information

DSG ships internationally, and has warehouses located in both the US and Canada.

All in-stock items ship within 1-5 business days from purchase date. You can expect longer ship times over the holidays.

All shipping costs are calculated in the shopping cart and you have the option to choose ground or express along with your preferred carrier. If you have special shipping requests, please contact us at 608-835-1122.

We ship via Spee-Dee Delivery, UPS, FedEx or USPS.

PLEASE NOTE: USPS First Class is not a traceable service. No tracking numbers will be provided for the First Class shipping option. Please choose either Spee-Dee Delivery, UPS, FedEx or USPS Priority or Express for a traceable service. Spee-Dee Delivery is only available in select areas.

FedEx Express shipments including 2 Day, and overnight options are collected at 11 a.m. Central Time Zone. If an Express order is received after this time it will be shipped the following business day. If it is close to the deadline, please call to see if our pick up has occurred for the day yet.

 

I need my order quickly. What shipping option should I choose?

Please keep in mind that it may take 1 to 5 BUSINESS days for our warehouse to ship out your order.

All of our US orders and many of our Canadian orders ship from a warehouse in New Berlin, Wisconsin. If you need your order in a week or less, we highly recommend choosing Spee-Dee Delivery if it is an option for your area. If not, see how quickly USPS First Class or Priority Mail can be shipped to your area. If those aren't quick enough, we recommend FedEx 2 Day or FedEx Standard Overnight shipping. While we make every effort to get your order to you as quickly as possible, other shipping options may not get delivered to you in time. If you have special shipping requests, please contact us at 608-835-1122 during normal business hours (Monday through Friday - 8 a.m. to 4 p.m. Central).

 

I placed my order today, when will it ship?

We strive to ship out all orders placed before 1 p.m. Central, the following business day.

We typically do not ship any packages on weekends, so orders placed Friday after 1 p.m. may not ship until late Monday afternoon.

If you choose USPS shipping, please factor in any holidays, weather issues, and days that the post office is normally closed.

While we strive to ship everything out in a timely manner, there may be times where we are too busy to ship out orders the following business day, such as around Black Friday and Cyber Monday.

 

I'm in Canada. Why am I not seeing Free shipping during checkout?

In order to qualify for free shipping in Canada, you need to have over $199 USD in your cart. This doesn't include shipping charges.

 

International & Canadian Customers

DSG typically ships from the USA to our international customers. DSG has a warehouse located in Ontario, Canada, and whenever possible we ship orders to our Canadian customers from the Canadian warehouse.

International Customers are responsible for any duties charged on your shipment. The value on the shipment is for the actual value of the order.

USPS First Class International Shipping is not a traceable service. There are no tracking numbers available for USPS First Class International.

USPS First Class International can take up to 5 weeks for delivery. This shipping method is especially slow during the holiday season.

In order to track a package, please choose either USPS Priority or Express International shipping methods.

Please call for other shipping options at 1-608-835-1122 or email sales@dsgouterwear.com for a shipping quote.

 

Why did I get two tracking numbers for my order?

Occasionally DSG ships items from different warehouses.  When this happens, you may be sent two separate tracking numbers.