FAQ's

General Information

Ordering Issues

Returns and Exchanges

Warranties

Shipping

 

General Information

Contact Us!

Our normal business hours are Monday through Friday 8 a.m. to 4 p.m. (Central).
We're happy to answer questions or help you with exchange/returns. You can contact us through chat or at:

        • Phone: 608-835-1122
        • Email: sales@dsgouterwear.com
        • Address: 327 Market St, Oregon, WI 53575
        • Text: 608-469-5123

**Please note, returns/exchanges not accepted at this address.

 

Product Sizes

We feel our products are true to size!!

Size/measurement charts can be found in the photos section of each product. We recommend taking your actual body measurements and comparing them to the size chart. The outerwear charts already take into account underlayers. If you don't have a tape measure handy, we recommend using a form of string to measure, marking the string and then measuring it out with a ruler.

 

Washing your DSG Outerwear Items

Most items have tags on them that specify how they should be washed and dried.

In general, items can be machine washed and hung to dry. Some fabrics are "recharged" when when they are dried in the dryer, so an occasional drying on a low setting may be just what your garmet needs.

If you are looking to clean marks off of technical fabric, try Dawn dish soap and a tooth brush (remember to thoroughly rinse the fabric to remove the soap residue). Other products that might work well, and can be found on Amazon, are Nikwax Tech Wash and Granger's Performance Wash.

 

When will I get a response to my email or voice message?

We strive to respond to emails and voice messages within one business day (Monday through Friday - 8 a.m. to 4 p.m. Central).

Note: During the summer months, there may be a longer response time.

If you contacted us by email and haven't gotten a response from us yet, and it has been more than one business day, please check your Spam folder - it is possible that our response was sent there.

 

Who carries your hunting line?

To find our list of hunting retailers, please visit this page https://dsgouterwear.com/hunting-retail-store-locator/

Retailers are listed in alphabetical order by state, with Canadian retailers listed at the bottom. Keep in mind that these retailers generally don't carry our entire line up, so it's best to call ahead when looking for a particular product.

 

Who carries your snow line?

To find our list of snow retailers, please visit this page https://dsgouterwear.com/snow-retail-store-locator/

Retailers are listed in alphabetical order by state, with Canadian retailers listed at the bottom. Keep in mind that these retailers generally don't carry our entire line up, so it's best to call ahead when looking for a particular product.

 

 

Ordering Issues

Issues adding items to your cart

If you are having issues adding items to your cart (can't select size and/or no add to cart button), try switching to a different browser. This might be especially helpful if you are using Internet Explorer (IE).

You might also want to check to see if you allow pop-ups on our site - if pop-ups are disabled, you may not be able to add items to your cart.

 

Issues with your shipping address

Some customers trying to check out using Amazon Pay are having issues with our site accepting their shipping address. If this happens, please try using a different payment method. This usually clears up the issue and you should be able to place your order.