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Returns and Exchanges

Return and Exchange Policy

How do I return or exchange something?

I returned something, how long does it take to get the exchange/refund?

 

Return and Exchange Policy

Any DSG Outerwear product purchased directly from DSG Outerwear, may be exchanged for a different size, or returned for a refund as long as the following requirements have been met:

  • Return/exchange request must be made within 30 days of date of shipment.  However, purchases made during the Holiday season, November 23 - December 24, may be exchanged or returned 30 days from December 25 (January 24th).
  • All returns and exchanges must have original tags attached, be unworn, and be suitable for resale.
  • Boots and heated gear must be returned inside their original box and MUST be shipped inside an additional box to protect the box - please do not attach shipping labels directly to the DSG box itself.
  • DSG Outerwear reserves the right to adjust the amount of the return. Returns or exchanges will ONLY be approved if the requirements within the "Returns and Exchange Policy" have been met.
  • If an item is found to be worn, damaged, or the original tags are missing/removed, no refund or exchange will be permitted and the items will be RETURNED TO THE CUSTOMER by shipping back to the original shipping address.  
  • Any free promotional items received with the original order must be sent back with the returned item (ie "Free socks with any boot purchase.") For any promotional items which are not sent back with the return, we will credit back the amount to your card LESS the normal retail value of the free item.
  • If product was purchased elsewhere (not at the DSG Outerwear Retail Store or on the DSG Outerwear Website), please contact that retailer directly, unless there is a warranty or manufacturing issue. DSG Outerwear cannot process refunds for items purchased elsewhere.

 

How do I return or exchange something?

Your item(s) must be in new condition, with tags still attached and within the return window to do a refund or an exchange.

    1. After reading our Return and Exchange Policy, click this link and enter your email address to start your return.
    2. Fill out the proper return information on the return request form and submit your request
    3. We will send you a return shipping label that you can use to return your item(s).
    4. Package up your item(s) in new condition with tags still attached, write your Order# on the outside of the package or on the shipping label. Ship your package back using the supplied shipping label.

 

I returned something, how long does it take to get the exchange/refund?

Once your item has been delivered to our warehouse, it may take one to two business days for them to inspect, approve and check it in.

Once the warehouse notifies us that your return was received approved, we will either process the return/refund of the purchase amount back onto your original payment method (or provide a store credit if that is what you requested).  For exchanges we will notify the warehouse to ship out your exchange item(s).

Exchanged items are typically shipped out the next business day from when we were notified by the warehouse.

Please let us know if it has been more than 2 weeks since your item was delivered to the warehouse, and you haven't received your exchanged item or your refund.

Note: It may take up to 10 business days from when we process your refund, for the funds to show back up onto your original payment method.

 

Click here if you read our Return and Exchange Policy and are ready to start your return or exchange

 

 

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