F.A.Q.
Find answers to common questions below!
GENERAL QUESTIONS
What types of products does dsg outerwear offer?
DSG Outerwear offers WOMEN'S EXCLUSIVE outerwear and clothing. Our lines include Hunting, Fishing, Ice Fishing, Snowmobiling, Heated Gear and Lifestyle clothing.
Whatever the conditions, DSG Outerwear has the gear to support your outdoor adventures.
How do i contact customer support?
Our customer service agents are available M-F 8:00am-4:30pm (Central). We're happy to answer questions or help you with exchanges and returns. You can contact us through chat or at:
Phone: 608-665-0303
Email: sales@dsgouterwear.com
Address: 4638 E Washington Ave, Madison, WI 53704
When will I get a response from my email or voice message?
We strive to respond to emails and voice messages within one business day (Monday through Friday - 8 am to 4:30 pm Central).
Note: During the summer months, there may be a longer response time.
If you contacted us by email and haven't gotten a response from us in more than one business day, please check your Spam folder - it is possible that our response was sent there.
Product Sizing Guide
We base our sizing off of the North American Women's Standard Sizing.
We recommend taking your actual body measurements and comparing them to the size chart. The outerwear charts already take into account underlayers. If you don't have a tape measure handy, we recommend using a form of string to measure, marking the string and then measuring it out with a ruler.
VIEW SIZE GUIDE HERE
How do i wash my dsg outerwear items?
Most items have tags on them that specify how they should be washed and dried.
In general, items can be machine washed and hung to dry. Some fabrics are "recharged" when they are dried in the dryer, so an occasional drying on a low setting may be just what your garment needs.
If you are looking to clean marks off of technical fabric, try Dawn dish soap and a tooth brush (remember to thoroughly rinse the fabric to remove the soap residue). Other products that might work well, and can be found on Amazon, are Nikwax Tech Wash and Granger's Performance Wash. If you have questions about a specific garment, feel free to contact customer service.
Where can i buy DSG Outerwear?
Search on the map to find a retailer near you. Keep in mind that retailers generally do not carry our entire product catalog, so it's best to call ahead if you are looking for a particular product.
VIEW RETAILER LOCATOR
Why can't I see my historical orders?
We are in the process of uploading historical orders to our new website. If you have a question about an old order, please give us a call or send us a message!
RETURNS & EXCHANGES
I returned something, how long does it take to get the exchange or refund?
Once your item has been delivered to our warehouse, it may take one to two business days to inspect, approve and check it back in.
Once the warehouse notifies us that your return was received and approved, we will either process the refund of the purchase amount back onto your original payment method or provide a store credit if that is what you requested. For exchanges, we will notify the warehouse to ship out your exchange item(s).
Exchanged items are typically shipped out the next business day from when we were notified by the warehouse.
Please let us know if it has been more than 2 weeks since your item was delivered to the warehouse, and you haven't received your exchanged item or your refund.
Note: It may take up to 10 business days from when we process your refund, for the funds to show back up onto your original payment method.
Can i return items that have been worn?
All returns and exchanges must have original tags attached, be unworn, and be suitable for resale. Worn, damaged or non-DSG Outerwear items will not be refunded.
I ordered from one of your retailers, how do i do a return or exchange?
If you ordered a DSG item from a different website (ie. Scheels, Fleet Farm, Expertvoice, Rural King, Guidefitter, etc.), you must do your return directly through that company.
Why is there a $10 deduction on my return?
If you are returning an item for a refund, a $10 flat rate is automatically deducted from your refund to cover the cost of the return shipping label. If you are exchanging your item for a different size or color, you will not be deducted $10.
I received my item as a gift, but I need to return it. How do I go about that?
If you do not have the original order number for your order, we will most likely be able to issue a store credit for the return. Please contact customer service for more assistance.
CAN I RETURN ITEMS TO THE MADISON, WI RETAIL STORE?
Yes! Start your return and choose "Return at Retail Store" option.
ORDERING ISSUES
CAN I CHANGE OR CANCEL MY ORDER ONCE IT HAS BEEN PLACED?
If you need to cancel or change your order, please contact our customer support at (608)665-0303.
***We cannot change or cancel an order after it has already shipped.
In Store Pickup
We will notify you via email when your order is ready for pickup, or call ahead to make sure your order is all set before you arrive:
The DSG Outlet Store is Located at:
4638 E Washington Ave, Madison WI.
Store Hours
8:30am - 4:30pm (Monday - Friday)
Phone:608-665-0303
HOW TO USE ORDER PROTECTION
To file a claim with Order Protection, visit the link below:
https://claims.orderprotection.com/submitClaim
SHIPPING QUESTIONS
I'M NOT GETTING FREE SHIPPING ON MY ORDER, AND I BELIEVE I SHOULD BE
Free shipping applies for product totals over $150 in the US and $425 CAD in Canada. The product total is calculated after coupons and discounts have been applied and before tax is added. Digital items, such as the Route Package Protection, aren't calculated in the product total for shipping since they aren't a shipped product.
How long does it take for my order to ship out?
We strive to get our packages out the door by the following business day after the order is placed. However, packages may take 2-5 business days to leave our warehouse. When your package ships, you will receive a tracking number confirmation.
What carriers does DSG Outerwear use?
We ship via UPS, FedEx, USPS and Spee-Dee Delivery.
What is the Express shipment time cutoff?
Express shipments (including two-day and overnight options) are collected at 11 a.m. Central Time Zone. If an Express order is received after this time, it will be shipped the following business day. If it is close to the deadline, please call to see if our pick up has occurred for the day yet.
Express shipments (including two-day and overnight options) are only delivered Monday through Friday - they are NOT delivered on weekends.
I need my order quickly, what shipping option should i choose?
Please keep in mind that it may take 1 to 5 BUSINESS days for our warehouse to ship out your order.
Orders ship from our warehouse in Madison, Wisconsin. If you need your order in a week or less, we highly recommend seeing how quickly USPS First Class or Priority Mail can be shipped to your area. If those aren't quick enough, we recommend FedEx two-day or FedEx Standard Overnight shipping. Please note that our two-day and Overnight shipping options will not deliver on a weekend - they only deliver on normal business days. While we make every effort to get your order to you as quickly as possible, other shipping options may not get delivered to you in time. If you have special shipping requests, please contact us at 608-665-0303 during normal business hours (Monday through Friday - 8 a.m. to 4:30 p.m. Central).
