Returns and Exchanges
Return & Exchange Policy
- Return/exchange request must be made within 30 days of date of shipment. However, purchases made during the Holiday season, November 23 - December 24, may be exchanged or returned 30 days from December 25 (January 24th).
- All returns and exchanges must have original tags attached, be unworn, and be suitable for resale.
- Boots and heated gear must be returned inside their original box and MUST be shipped inside an additional box to protect the box - please do not attach shipping labels directly to the DSG box itself.
- DSG Outerwear reserves the right to adjust the amount of the return. Returns or exchanges will ONLY be approved if the requirements within the "Returns and Exchange Policy" have been met.
- If an item is found to be worn, damaged, or the original tags are missing/removed, no refund or exchange will be permitted and the items will be RETURNED TO THE CUSTOMER by shipping back to the original shipping address.
- Items returned for a refund are charged a $10 return shipping fee, which is automatically subtracted from the refund amount given. For example, if the purchase price of the item (minus any discounts) is $190, your original payment method or store credit refund will be $180.
- Any shipping charge on original order does not qualify for a refund.
- Route Package Protection charges do not qualify for a refund.
- Any free promotional items received with the original order must be sent back with the returned item (ie "Free socks with any boot purchase.") For any promotional items which are not sent back with the return, we will credit back the amount to your card LESS the normal retail value of the free item.
- If product was purchased elsewhere (not at the DSG Outerwear Retail Store or on the DSG Outerwear Website), please contact that retailer directly, unless there is a warranty or manufacturing issue. DSG Outerwear cannot process refunds for items purchased elsewhere.
RETURNS & EXCHANGES FAQs
I returned something, how long does it take to get the exchange or refund?
Once your item has been delivered to our warehouse, it may take one to two business days for them to inspect, approve and check it in.
Once the warehouse notifies us that your return was received and approved, we will either process the refund of the purchase amount back onto your original payment method or provide a store credit if that is what you requested. For exchanges, we will notify the warehouse to ship out your exchange item(s).
Exchanged items are typically shipped out the next business day from when we were notified by the warehouse.
Please let us know if it has been more than 2 weeks since your item was delivered to the warehouse, and you haven't received your exchanged item or your refund.
Note: It may take up to 10 business days from when we process your refund, for the funds to show back up onto your original payment method.
Can i return items that have been worn?
All returns and exchanges must have original tags attached, be unworn, and be suitable for resale. Worn, damaged or non-DSG Outerwear items will not be refunded.
I ordered from one of your retailers, how do i do a return or exchange?
If you ordered a DSG item from a different website (ie. Scheels, Fleet Farm, Expertvoice, Rural King, Guidefitter, etc.), you must do your return directly through that company.
Why is there a $10 deduction on my return?
If you are returning an item for a refund, a $10 flat rate is automatically deducted from your refund to cover the cost of the return shipping label. If you are exchanging your item for a different size or color, you will not be deducted $10.
I received my item as a gift, but I need to return it. How do I go about that?
If you do not have the original order number for your order, we will most likely be able to issue a store credit for the return. Please contact customer service for more assistance.
CAN I RETURN ITEMS TO THE MADISON, WI RETAIL STORE?
Yes! Start your return and choose "Return at Retail Store" option.