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Ice Fishing Pro Staff FAQs

STEP 1: BOOKMARK THIS PAGE!

Before asking any questions of DSG, always refer to your "Pro Staff Agreement" or this page FIRST! If this page doesn’t answer your questions please post to the DSG private Facebook page (DSG Ice Fishing Pro Staff), as one of your fellow staffers likely knows the answer.  This is a secret Facebook page, so if clicking on the link doesn't work, please contact Nicole Stone to add you to the group. Be sure to watch the Facebook page carefully for new information, discounts and new partners.

  • Why haven’t I received my gear package shipment?

    • If you haven’t received your gear package, please double check you’ve completed and submitted all required information on your signed DSG Contract (which includes your agreement, photography release form, Confidentiality agreement, and your gear selection). If you have done all of the above and still have not received your order, please email sales@dsgouterwear.com.

  • Can I exchange items in my gear package?

    • When you receive your package, try everything on IMMEDIATELY. Exchanges MUST be done withing 30 days and all items MUST be exchanged in the same return shipment,
      • If a second exchange for your gear package is requested, you will be responsible for return shipping costs.
    • You can exchange any item for a different size, you cannot exchange for a different colorway.

  • I only received part of my order, what do I do?

    • At times DSG may partially ship from separate warehouses. If you have only received a partial order, please login to your DSG Outerwear on-line account and check the status of your order.  If you have any questions after logging in to check the status, please reach out to sales@dsgouterwear.com.

  • Duties and Taxes for Canadian Team Members

    • Our Canadian team members are extremely important and valuable to DSG Outerwear and play a vital role in inspiring women in the outdoors. Due to the high costs with international shipping duties and taxes, DSG Outerwear has made the difficult decision to discontinue paying for the additional duties and taxes on all packages shipped to Canada.
    • DSG Outerwear will NOT be responsible for paying any duties or taxes when shipping from the US to Canada. Any duties and taxes on packages shipped from the US to Canada, including but not limited to: gear packages, samples, personal orders, or orders for friends and family are to be paid by the receiver during delivery. If you feel that you were wrongly charged for the duties and taxes, you are responsible for making the dispute directly with the carrier.

  • How do I receive my discount on DSG products I'd like to purchase?

    • You simply enter the personal discount code during checkout. This code can be found in Roster.

  • Can I use my discount code and/or store credit when ordering items that are on sale?

    • Please reference these diagrams to help you determine when you can use your discount code and/or store credit.
    • You can only use your personal discount code, you cannot use other DSG coupon codes.
    • staff-can-i-use-personal-discount-code.png  staff-can-i-use-store-credit.png

  • Can I use my discount towards other non-ice fishing products?

    • YES!!

  • Can I get duplicates of the same product through this program?

    • You may purchase duplicates to be used by yourself only, but they must be of a different colorway. If you need a duplicate (your original one was lost, stolen, etc.), please let us know first.

  • Can I use my personal discount code towards products for people other than myself?

    • No, your discount code is to only be used for yourself. However, you may privately share your personalized DSG "Friends and Family" discount code found in Roster.

  • Can I re-sell products I received through this program?

    • You are expected to use and promote the product during it's full life cycle. You are only allowed to re-sell the DSG apparel that you received through the program once that particular product has been discontinued.

  • How do I know if a product has been discontinued?

    • You will know a product has been discontinued when it is listed for sale in the sale section on the DSG website (and not in a limited time sale).

  • I have product feedback or a product idea, how do I let DSG know?

  • I have an issue with one of my DSG items, how do I let DSG know?

    • Please email customer service (sales@dsgouterwear.com) immediately! Include:
      1. A detailed description of the issue
      2. At least one picture showing the issue in detail
      3. A description of the product (i.e. Craze Bib size 2XL)
      4. Your DSG Order# or a copy of your original receipt (as appropriate).
      5. Please also indicate that you are a DSG Team Member.

  • How do I move up to a higher level of sponsorship?

    • Get DSG’s attention by being involved in the ice fishing community, fish hard and often, keep your social media pages clean and classy, and don’t forget to promote and tag DSG often!  

  • Will DSG have a booth at any shows in my area?

    • Please check out our Events/Tradeshow page to see where we will have booths set up.

  • I will be at an upcoming show and would love to help at the DSG booth, who do I contact?

    • Please reach out to Jen at jen@dsgouterwear.com with what dates and hours you will be available to help.

  • I am helping DSG at an upcoming show/event, what should I expect?

    • Come prepared to talk to consumers, try to gauge interest of any potential customers walking by, talk about your favorite products and features, help them choose sizes and try on garments, and tell them what you love about DSG.  Be prepared to potentially put in a little physical activity with set up or tear down.  Be sure to wear a DSG shirt, clean jeans and footwear.   

  • I would love to write a blog for DSG, how do I submit one?

    • Please write up a detailed blog of tips, an ice fishing adventure or can be anything you think would be neat to see on our blog.  Be sure to include what DSG product you were using during the adventure, if any.  Send your blog with photos to travis@dsgouterwear.com, we will review your blog and if selected will post to DSG’s blog.  Your blog may also be featured in DSG’s monthly newsletter!  

  • Will DSG donate SWAG/raffle items/silent auction items for an upcoming event?

    • We love that our team members are so involved in non-profit events and organizations. If you have a donation request please submit your request to sales@dsgouterwear.com as soon as possible. We do work under an annual budget for these requests so please know for this reason your request is not guaranteed. Please submit the REQUIRED information to have your donation considered

    • Download the Non-Profit Donation Request Application Form and fill out completely.

    • If our monthly budget has already been met, you may instead use a special 40% discount code to place an order for items for these specific events. Just keep in mind you may not share this code with anyone, including the event organizer!! But you can place the order on your own for the donation. Here is the discount code for your team: icedonation40

    • DSG does NOT donate monetarily toward events.  DSG does, however, contribute product toward silent auctions or raffles.  Product is of DSG’s choosing.  If you have an upcoming event, please email sales@dsgouterwear.com with the following details and an event flyer if available:  1) Name and date of the event, 2) What the items will be used for, 3) If there’s a preference on the types of items, 4) Address to ship the items to and due date, 5) Website link to the event page, if available. We need at least 1 month to prepare.

  • I just received a package with a new DSG product in the mail and am not sure why?

    • Congrats, we just shipped you a new product because we trust that you will:  TEST, GIVE FEEDBACK, and PROMOTE the new product on SOCIAL!

  • How am I supposed to tag DSG in my social media posts?

    • Please be sure to tag us @dsgfish and also hash tag #dsgfish and #doingsomethinggreat in your photos on Instagram. Please also tag DSG Outerwear-Women's Fishing Apparel on Facebook.

PARTNER DISCOUNT CODES:

DO NOT, FOR ANY REASON, SHARE THESE DISCOUNT CODES! All codes are monitored with each purchase. If companies feel they are being taken advantage of, they will pull our codes from us. Please don’t ruin it for others by taking advantage. Enter all codes in at checkout. If you do not know by now if you are pro staff or field staff, please ask.

  • Up North Sports - https://www.upnorthsports.com/ice-fishing/

    • You can get 20% off anything under the ice fishing category excluding the apparel category. This is for you only, and not to be shared with anyone else.

    • Please tag UpNorthSports on Instagram and Facebook in posts related to product that you have purchased through UpNorthSports.

    • All Up North Sports related questions must be directed to Up North Sports at 1-866-335-8500 (Mitch is the Manager).

    • Online Ordering Instructions: Up North Sports has a very specific way in which you must place your sponsorship order. Please follow all steps:

      1. Add all ice fishing items to your cart online at https://www.upnorthsports.com/ice-fishing/ (excludes clothing and other non-ice fishing items).

      2. At checkout you MUST enter this into the NOTES field to receive your sponsorship discount “20% off DSG Ice Team per Mitch”
      3. You will then check out completely at FULL RETAIL just as if you are a normal customer. At this point your card will be pre-authorized at full retail but not charged.
      4. Your order will then go into pending status. Please note, your card WILL NOT be charged until Up North Sports approves your order on the back end of their website (they will apply the 20% discount at that time then charge your card at the discounted amount).
    • Phone Ordering Instructions: You may also call and speak to Mitch directly to place your sponsorship order at 1-866-335-8500.