DSG Outerwear offers WOMEN'S EXCLUSIVE outerwear and clothing. Our lines include Hunting, Fishing, Ice Fishing, Snowmobiling, Heated Gear and Lifestyle clothing.

Whatever the conditions, DSG Outerwear has the gear to support your outdoor adventures.

Our customer service agents are available M-F 8:00am-4:30pm (Central). We're happy to answer questions or help you with exchanges and returns. You can contact us through chat or at:

Phone: 608-665-0303

Email: sales@dsgouterwear.com

Address: 4638 E Washington Ave, Madison, WI 53704

We strive to respond to emails and voice messages within one business day (Monday through Friday - 8 am to 4:30 pm Central).

Note: During the summer months, there may be a longer response time.

If you contacted us by email and haven't gotten a response from us in more than one business day, please check your Spam folder - it is possible that our response was sent there.

We base our sizing off of the North American Women's Standard Sizing.

We recommend taking your actual body measurements and comparing them to the size chart. The outerwear charts already take into account underlayers. If you don't have a tape measure handy, we recommend using a form of string to measure, marking the string and then measuring it out with a ruler.

VIEW SIZE GUIDE HERE

Most items have tags on them that specify how they should be washed and dried.

In general, items can be machine washed and hung to dry. Some fabrics are "recharged" when they are dried in the dryer, so an occasional drying on a low setting may be just what your garment needs.

If you are looking to clean marks off of technical fabric, try Dawn dish soap and a tooth brush (remember to thoroughly rinse the fabric to remove the soap residue). Other products that might work well, and can be found on Amazon, are Nikwax Tech Wash and Granger's Performance Wash. If you have questions about a specific garment, feel free to contact customer service.

Search on the map to find a retailer near you. Keep in mind that retailers generally do not carry our entire product catalog, so it's best to call ahead if you are looking for a particular product.

VIEW RETAILER LOCATOR

We are in the process of uploading historical orders to our new website. If you have a question about an old order, please give us a call or send us a message!

If you need to cancel or change your order, please contact our customer support at (608)665-0303.

***We cannot change or cancel an order after it has already shipped.

We will notify you via email when your order is ready for pickup, or call ahead to make sure your order is all set before you arrive:

The DSG Outlet Store is Located at:
4638 E Washington Ave, Madison WI.

Store Hours
8:30am - 4:30pm (Monday - Friday)

Phone:608-665-0303

If you choose the Route Package Protection, instructions on How to File an Order Issue:

1. Go to the Route Resolve Center (via the Route app or web link from your order confirmation email)

2. Enter your email and order number, click next

3. Select the items you would like to file for, as well as the order issue type:

        - Where’s my package?:

               - If you select this option, you will be given a tracking update, and will have the option to “report an issue” if needed

        - Damaged

         - Issue unrelated to lost or stolen

4. When selecting “report an issue” you are given four options:

        - Lost

        - Stolen

        - Damaged

        - Issue unrelated to lost, stolen, or damaged

5. After selecting the type that best represents your situation, you will be asked to fill out more details

6. Depending on what your merchant offers, in some cases you will be asked for your resolution preference.

7. At the end of the process you will be given an order issue summary with more information on what to expect next. You can log back into this page at any time and check for more updates!

When to File an Order Issue

All issues are eligible to file within 365 days from the order date, or 365 from the first tracking checkpoint if there is a tracking number available.

Lost item
An item is considered lost if it never is reported as delivered.

          - This can also include if your order has been stuck in any shipping state OTHER than "delivered" You may report an order issue if enough time has been allowed for delivery to take place and it's well past the expected delivery date, or if your order is stuck in a shipping state other than "delivered"

- Order issues are considered "lost" after 7 days without a tracking status update (20 for international) and must be filed no later than 30 days from the last update.

- On orders with an Estimated Delivery Date (EDD), please file within 2-30 days of the EDD.

Damaged order

If your item arrives damaged, unusable, or in an otherwise unacceptable condition, we invite you to report an order issue right away.

Please remember to include pictures of the item(s) and packaging. Damaged packages must be filed within 15 days from the date it was marked as delivered. 

Stolen package

Order issues for packages marked "delivered" yet not received, and where there is no evidence of “porch piracy,” must be made 5 days after “delivery date,” but no longer than 15 days to ensure it was not mis-delivered or easily found around the premises.

Please see our Route Package Protection Policies help center article for further details.

VIEW FOR MORE INFO

Free shipping applies for product totals over $150 in the US and $425 CAD in Canada. The product total is calculated after coupons and discounts have been applied and before tax is added. Digital items, such as the Route Package Protection, aren't calculated in the product total for shipping since they aren't a shipped product.

We strive to get our packages out the door by the following business day after the order is placed. However, packages may take 2-5 business days to leave our warehouse. When your package ships, you will receive a tracking number confirmation.

We ship via UPS, FedEx, USPS and Spee-Dee Delivery. 

Express shipments (including two-day and overnight options) are collected at 11 a.m. Central Time Zone. If an Express order is received after this time, it will be shipped the following business day. If it is close to the deadline, please call to see if our pick up has occurred for the day yet.

Express shipments (including two-day and overnight options) are only delivered Monday through Friday - they are NOT delivered on weekends.

Please keep in mind that it may take 1 to 5 BUSINESS days for our warehouse to ship out your order.

Orders ship from our warehouse in Madison, Wisconsin. If you need your order in a week or less, we highly recommend seeing how quickly USPS First Class or Priority Mail can be shipped to your area. If those aren't quick enough, we recommend FedEx two-day or FedEx Standard Overnight shipping. Please note that our two-day and Overnight shipping options will not deliver on a weekend - they only deliver on normal business days. While we make every effort to get your order to you as quickly as possible, other shipping options may not get delivered to you in time. If you have special shipping requests, please contact us at 608-665-0303 during normal business hours (Monday through Friday - 8 a.m. to 4:30 p.m. Central).