OrderProtection.com is offered as an additional item at checkout. There’s no extra application process or forms to fill out, customers just checkout and are instantly protected against items:
Stolen
Delivered Not Received
Damaged Item from Transit
Lost in Transit
Wrong Item
Order Protection covers your package during shipment and delivery. It protects against lost, stolen, and damaged items during transit. Review the policies here to understand what lost, stolen, and damaged items Route will cover.
For comprehensive shipping protection, please opt in for Order Protection during checkout.
Once Order Protection is purchased, the insurance does NOT qualify for a refund.
The customer is responsible for filing any claims through Order Protection. If you need assistance, our customer service team can point you in the right direction.
Important Note:
This is not a warranty for individual products. It covers the package as a whole and is designed to safeguard the delivery process, not the quality or functionality of the items themselves.
