Returns and Exchanges

Return & Exchange Policy

We want you to love your DSG Outerwear! If something isn’t quite right, we’re happy to help with a return or exchange.

Please read through the policy below before getting started — the link to start your return or exchange can be found after the Return & Exchange Policy

Return & Exchange Timeframe
  • Return or exchange requests must be made within 30 days of the shipment date.
  • Purchases made during the holiday season (November 29–December 24) may be returned or exchanged up to 30 days after December 25 (by January 24).
Item Condition Requirements

To qualify for a return or exchange, items must be:

  • Unworn and clean
  • Have all original tags attached
  • Be in resellable condition

Boots and heated gear must be returned in their original product box, which must then be placed inside an additional shipping box for protection.

Please do not attach shipping labels directly to the DSG product box.

Refunds, Exchanges & Fees
  • Approved returns will have a $10 return shipping fee automatically deducted from the refund amount. Example: If your item cost $190, your refund will be $180.
  • Original shipping charges and Order Protection fees are non-refundable.
  • DSG Outerwear reserves the right to adjust refund amounts or deny returns that do not meet the return requirements.
  • If an item is found to be worn, damaged, or dirty, DSG Outerwear may charge a $10 non-refundable cleaning/restocking fee or return the item to the sender without a refund.
  • Even exchanges for a different size or color are completely free, even if the original item was purchased on sale.
Promotional Items

If your order included a free promotional item (e.g., “Free socks with any boot purchase”), please note the following:

  • If you’re exchanging your item for a different size or color, you may keep the free item.
  • If you’re returning your item for a refund, and the return means your original purchase would no longer qualify for the promotion, the free item must be returned as well.
  • If the free item isn’t included with a qualifying return, the retail value of the free item will be deducted from your refund.
Items Not Eligible for Return
  • Final Sale or Closeout items are not eligible for returns or exchanges. These items are clearly marked in bold red text on the product listing.
  • Warehouse Sale items (both online and in-store) are final sale and cannot be returned or exchanged. This policy applies only to purchases made during the Warehouse Sale event.
Purchases from Other Retailers

If your DSG Outerwear product was purchased through another retailer (for example, Scheels, Fleet Farm, or ExpertVoice), please contact that retailer directly for their return or exchange process.

Exceptions may apply for warranty or manufacturing issues — please see our Warranty Information page for details.

Canadian Returns

Canadian customers are responsible for all return and exchange shipping costs.

When starting your return, the correct return address will be displayed — please choose a carrier of your choice to send your package back.

START YOUR RETURN OR EXCHANGE

If you have any questions, contact our Customer Service Team. You’ll hear back from us within one to two business days.

RETURNS & EXCHANGES FAQs

I returned something, how long does it take to get the exchange or refund?

Once your item has been delivered to our warehouse, it may take one to two business days for them to inspect, approve and check it in.

Once the warehouse notifies us that your return was received and approved, we will either process the refund of the purchase amount back onto your original payment method or provide a store credit if that is what you requested.  For exchanges, we will notify the warehouse to ship out your exchange item(s).

Exchanged items are typically shipped out the next business day from when we were notified by the warehouse.

Please let us know if it has been more than 2 weeks since your item was delivered to the warehouse, and you haven't received your exchanged item or your refund.

Note: It may take up to 10 business days from when we process your refund, for the funds to show back up onto your original payment method.
Can i return items that have been worn?

All returns and exchanges must have original tags attached, be unworn, and be suitable for resale. Worn, damaged or non-DSG Outerwear items will not be refunded.
I ordered from one of your retailers, how do i do a return or exchange?

If you ordered a DSG item from a different website (ie. Scheels, Fleet Farm, Expertvoice, Rural King, Guidefitter, etc.), you must do your return directly through that company.

Why is there a $10 deduction on my return?

If you are returning an item for a refund, a $10 flat rate is automatically deducted from your refund to cover the cost of the return shipping label. If you are exchanging your item for a different size or color, you will not be deducted $10.
I received my item as a gift, but I need to return it. How do I go about that?

If you do not have the original order number for your order, we will most likely be able to issue a store credit for the return. Please contact customer service for more assistance.
CAN I RETURN ITEMS TO THE MADISON, WI RETAIL STORE?

Yes! Start your return and choose "Return at Retail Store" option.