DSG waterproof jackets, pants and bibs are covered by a two year (from date of purchase) limited warranty for manufacturing defects.
Waterproof gloves and boots are covered by a one year (from date of purchase) limited warranty for manufacturing defects.
Warranties cover original manufacturing defects in material and/or workmanship. Warranties do NOT cover normal wear and tear, customer negligence, improper care, or accidents.
All products covered by this warranty program will be repaired or replaced. DSG will inspect the product and determine whether a product qualifies to be repaired or replaced at DSG's discretion.
- Products that are replaced will be replaced with the same size and model as those originally purchased or a similar model if out of stock or no longer available.
Customer must obtain a warranty authorization from DSG before returning the product to DSG.
- Your request MUST include: 1) a detailed description of the issue, 2) at least one picture showing the issue in detail, 3) a description of the product (i.e. Craze Bib size 2XL), and 4) your DSG Order# or a copy of your original receipt from the retailer where purchased.
- You can send it to us by email ([email protected]) or through our on-line chat system.
DSG will pay freight costs for the return of warranty repaired or replacement products via standard delivery within the warranty period only if proof of purchase is provided. Customer is responsible for any express shipping charges above standard shipping.
Retailers should advise their customers to direct all warranty questions or problems directly to DSG. The decision for all warranty issues must come from DSG directly to the customer.
The following products are NOT covered by the one year limited warranty:
Shovels, drink ware, decals, base layers, t-shirts, head wear, fleeces, pants, hoodies/sweatshirts, socks, and lifestyle clothing/outerwear.
For any Boa Closure system warranties please use this link https://www.theboasystem.com/support
If at anytime you are not satisfied with your Wigwam/DSG socks please contact us or visit Wigwam directly at https://www.wigwam.com/support/lifetime-guarantee/